Some of the oldest companies in the United States are Mutual Insurance Companies. Our company, East Tennessee Mutual Insurance, has stood the test of time and is still here 118 years after its inception on September 19, 1896. To say that it is a challenge to keep our small company relevant in today's market is an understatement. These challenges are exciting and we have made and are making changes to keep our company viable. We are using technology to mainstream our internal operations. This has enabled us to serve our current policyholders and given us more opportunities to reach the new generation if tech savvy policyholders. Our company was founded with the vision to serve an underserved group of people (farmers at the time) while maintaining honesty and integrity. While we have expanded out policy offerings (homes, doublewides, mobile homes, rental homes and farms) and our coverage area, we still stay true to that vision.
We have always offered our policyholders a "personal touch" and 'peace of mind", now we can do that more efficiently. We are in an exciting time where technology is offering us new and inventive ways to stay connected to our policyholders, but we still believe that when you contact us, there should be someone ready to talk to you personally. We have technology, but we do not alienate those that do not use or want to use technology.
At East Tennessee Mutual Insurance: "As a policyholder you are more than a customer, you are a member of our company and we work for you."
